Refund & Cancellation Policy

This policy explains how payments, refunds, and cancellations work for the Rini transcription service operated by Rini Speech Technologies Pvt Ltd. It should be read together with our Terms & Conditions.

1. Prepaid credits

Rini is a prepaid service. You buy credits (in audio-minutes) in advance and spend them as you transcribe. There is no recurring subscription and no auto-renewal, so there is nothing to “cancel” in the sense of a subscription — you simply stop buying credits.

2. Free trial

New accounts receive a one-time free credit grant so you can evaluate transcription quality before paying. We encourage you to use it before purchasing.

3. Refunds on unused credits

If you have unused credits and are unhappy with the Service, you may request a refund of the unused portion within [NUMBER] days of purchase by emailing [SUPPORT EMAIL]. Approved refunds are made to your original payment method within [NUMBER] business days. Credits that have already been consumed to produce a transcript are non-refundable, because the processing cost has been incurred.

4. Failed or defective jobs

If a transcription job fails due to a fault on our side, you are not charged, and any credits provisionally held are returned to your balance. If a job is charged but the output is materially defective due to our error, contact us and we will re-process it or restore the credits.

5. Wrong or unusable uploads

Credits consumed on files that were transcribed as submitted (for example, poor-quality audio, wrong language selected, or silent recordings) are generally non-refundable, as the processing was performed. Where possible we will work with you to resolve genuine issues fairly.

6. How to request a refund

Email [SUPPORT EMAIL] from your registered email address with your account details and the reason for the request. We aim to respond within [NUMBER] business days.

7. Contact

Questions about this policy? See our Contact page.